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Tuesday, April 16, 2024

What to Do When Your StubHub Tickets Not Delivered


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Attending events is an exciting experience, but it can turn stressful when the tickets you purchased through StubHub fail to arrive on time. If you’re facing this issue, fret not! In this comprehensive guide, we’ll walk you through the steps to troubleshoot and resolve the problem of StubHub Tickets Not Delivered.

Why Were My StubHub Tickets Not Delivered?

There could be various reasons why your StubHub tickets haven’t been delivered:

  1. Seller Delay: Sometimes, the seller might not have shipped the tickets promptly, causing a delay in delivery.
  2. Technical Glitches: Occasionally, technical issues within the StubHub system or during the delivery process can lead to delays or failures in ticket delivery.
  3. Shipping Problems: Issues with the shipping carrier, such as incorrect address or delivery mishaps, can also result in undelivered tickets.
  4. Payment Processing Glitches: While rare, payment processing errors can occur, causing tickets not to be released for delivery.

StubHub Tickets Not Delivered: What to Do?

  1. Contact StubHub Customer Support:
    • Start by reaching out to StubHub’s customer support as soon as you notice the issue.
    • Provide them with your order details and explain the situation clearly.
    • They will investigate the matter and provide guidance on the next steps.
  2. Check Your Email and StubHub Account:
    • Sometimes, tickets are delivered electronically via email or directly to your StubHub account.
    • Ensure you’ve thoroughly checked both your inbox and your StubHub account for any updates or notifications regarding your tickets.
  3. Verify Shipping Details:
    • If your tickets are supposed to be shipped physically, double-check the shipping address provided during the purchase process.
    • Ensure it is accurate and matches your current location.
  4. Track Your Order:
    • If the tickets were shipped, use any tracking information provided to monitor the delivery status.
    • Contact the shipping carrier if there are any discrepancies or issues with the delivery.
  5. Explore Alternative Delivery Options:
    • In some cases, StubHub may offer alternative delivery methods or ticket pickup options.
    • Discuss these possibilities with StubHub’s customer support to expedite the ticket retrieval process.

StubHub Payment Processed But Tickets Not Received: What Now?

  1. Confirm Payment Status:
    • Verify with your bank or payment provider that the transaction was successfully processed.
    • Check your StubHub account to ensure the payment reflects there as well.
  2. Review Purchase Confirmation:
    • Go through your email or StubHub account to locate the purchase confirmation.
    • Ensure all details, including the event, seat numbers, and delivery method, are correct.
  3. Contact StubHub Support:
    • If the payment was processed but tickets weren’t received, promptly contact StubHub support to report the issue.
    • Provide them with relevant transaction details for their investigation.
  4. Request Refund or Replacement:
    • Depending on the circumstances, you may be eligible for a refund or replacement tickets.
    • StubHub’s customer support will guide you through the necessary steps to resolve the issue.

Can You Buy StubHub Tickets the Day Of?

Yes, you can buy StubHub tickets on the day of the event, but availability may vary depending on factors like demand and ticket type. Here are some tips if you’re considering purchasing tickets on the day of the event:

  1. Monitor Listings Regularly:
    • Keep an eye on StubHub’s listings leading up to the event day.
    • Prices and availability may fluctuate, so checking frequently can help you snag a last-minute deal.
  2. Consider Instant Download or Mobile Tickets:
    • Opt for ticket delivery methods like instant download or mobile tickets for quick access, especially when purchasing on the event day.
  3. Be Prepared for Higher Prices:
    • Last-minute tickets may be priced higher due to increased demand or limited availability.
    • Set a budget beforehand to avoid overspending in the excitement of securing tickets.
  4. Check for Local Pickup Options:
    • Some sellers may offer local pickup options near the event venue for added convenience.

How to Fix StubHub Tickets Not Delivered:

  1. Stay Calm and Act Promptly:
    • While it’s frustrating to encounter ticket delivery issues, remaining calm and acting promptly is essential.
    • Contact StubHub support as soon as you notice the problem to expedite the resolution process.
  2. Gather Relevant Information:
    • Before reaching out to StubHub support, gather all relevant information, including order details, payment confirmation, and any communication with the seller.
  3. Follow Support Instructions:
    • StubHub’s customer support team will guide you through the troubleshooting process.
    • Follow their instructions carefully and provide any additional information or documentation they request.
  4. Explore Alternative Solutions:
    • Be open to alternative delivery methods or ticket pickup options offered by StubHub.
    • These alternatives can help ensure you receive your tickets in time for the event.
  5. Seek Compensation if Applicable:
    • If the ticket delivery issue results in inconvenience or additional expenses, inquire about compensation or refunds as per StubHub’s policies.


Encountering ticket delivery issues can be stressful, but with the right approach and timely action, most problems can be resolved satisfactorily. Whether it’s reaching out to StubHub support, tracking your order, or exploring alternative delivery options, following the steps outlined in this guide will help ensure a smoother ticketing experience. Remember, preparation and proactive communication are key to resolving StubHub ticket delivery issues effectively.

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